EDL’s Service Department has been dedicated to extending the life cycle of your instruments and sensors since 1943. Our 80+ years of expertise allows us to repair our products in addition to many of our competitors‘ products – both efficiently and economically.
Please complete this form and follow the instructions below on how to send your instruments and/or sensors, and calibrators in for service or re-calibration. Please note all Calibrator/Metrology repairs will include a full calibration – even if you are a repair/calibration house. Thank you for understanding this calibration is necessary in order to ensure the unit is working properly.
We will always give an honest and fair assessment,even if that means repairs may not be the most cost effective solution. We won’t try to sell you repairs that you don’t need – that is not what we are here for. We are here to give you superior service, maintenance advice, and honest opinions from the Temperature Measurement experts. For urgent matters please call us on 1.800.342.5335 or email email@example.com.
Many repairs may be avoided by simply changing the battery (when applicable). We recommend trying to replace the battery before sending the instrument in for servicing; it may be that a new battery restores the instrument to its proper working condition.
No RMA is necessary for service or re-calibration of Instruments and Sensors. In an effort to keep the repair process as easy as possible, you do not need to contact EDL for prior authorization. Send your instruments and sensors, well packaged, to the address below and be sure to include a completed Support Request Form. Typical turnaround time for repairs is roughly 10 business days from the day we receive your package.
Please be sure all returned items are sent in a corrugated container, with ample packing (at least 2”) on all sides to protect against further damage during transit. Please label the outside of the package “FRAGILE, HANDLE WITH CARE.”
We recommend you insure the package for the full purchase price value; EDL does not accept responsibility for damage or loss during shipping. Inside the package, please include the completed Support Request Form. In many instances, the information you provide is helpful in quickly and easily restoring the instrument to optimum performance, which saves you time and money!
With Metrology repairs and re-calibrations, please contact our Service Team (434.799.0807, firstname.lastname@example.org) for current pricing. And again, please note all metrology repairs will receive full calibration.
All claims for shortage, damaged, or material defects must be made within 10 days from the date of receipt of merchandise. For damaged shipments, you must retain all original boxes and packaging. Do not throw any of the packaging or box away and contact EDL immediately to begin a claim. Claims must specify EDL’s invoice number and date.
If a Return is necessary, a return authorization number is required. No merchandise may be returned without authorization and an Return Authorization Number (RMA#) must be issued. Please contact our Service Team at email@example.com or 434.799.0807 to obtain an RMA number. Refer to shipping instructions above.