Submit A Request
Please complete a Support Request Form any time you require service/calibration for a sensor and/or pyrometer or calibrator.
No RMA is needed – simply print a form, complete the form and include it inside the package with your instruments. Send the equipment to us and we will get you serviced. We will contact you once repairs are complete and payment is needed.
Please note our pyrometers now come with General Factory Calibration at no charge, with NIST Traceable Calibration (including stickers and certificates) through our lab, available upon request. If you wish for a calibration certificate and stickers at designated temperature points, please be sure to specify ‘Lab Calibration’ on the Support Request Form. Lab Calibration includes a certificate and stickers for each pyrometer/sensor. Call 434.799.0807 for current calibration costs.
Please note ALL calibrators/metrology equipment sent in for servicing/repair requires calibration before leaving our facility shipping back to you – EVEN IF YOU ARE A CALIBRATION HOUSE. Calibration is required as there is no way to ensure your unit is repaired correctly and properly functioning without a full calibration.
EDL’s Service Department has been dedicated to extending the life cycle of your instruments and sensors since 1943. Our 80+ years of expertise allows us to repair our products in addition to many of our competitors’ products – both efficiently and economically. Please complete the form below and follow the instructions on how to send your instruments and/or sensors, and calibrators in for service/re-calibration. We will always give an honest and fair assessment, even if that means repairs aren’t the most cost effective solution. We won’t try to sell you repairs you don’t need. We are here to give you superior service, maintenance advice, and honest opinions from the Temperature Experts. For additional assistance, please call us on 1.800.342.5335 or email firstname.lastname@example.org.
Important before you send!
Before sending an instrument in for service – have you checked the battery? Many repairs may be avoided by simply changing the battery (when applicable).
When service is necessary, an RMA is not! We never require an RMA for service or re-calibration of Instruments, Sensors, or Calibrators. In an effort to keep the repair process as easy as possible, we do not require you to contact EDL before sending equipment in for service. You may send your equipment whenever needed (well packaged) to the address below and be sure to include a completed Support Request Form. Typical turnaround time for repairs is roughly 10 business days from the date we receive your shipment.
Please be sure to use a corrugated container with ample packaging (at least 2” on all sides) to protect against damage during transit. Ship in the protective carrying cases with foam inserts whenever possible, and label the outside of the package “FRAGILE, HANDLE WITH CARE.”
We recommend insuring the package for full replacement cost; EDL does not accept responsibility for damage or loss during shipping. We require a completed Support Request Form before beginning the repair/calibration process. In many instances, the information you provide is helpful in quickly and easily restoring the instrument to optimum performance, which saves you time and money!
With Metrology repairs and re-calibrations, please contact our Service Team (434.799.0807, email@example.com) for current pricing. All Calibrators sent in for service of any type will receive full calibration before leaving our facility – even if you are a Calibration House.
All claims for shortage, damaged, or material defects must be made within 10 days from the date of receipt of merchandise. For damaged shipments, you must contact EDL immediately and you must retain all original boxes and packaging – even if there are no visible signs of damage. Failure to retain the packaging voids your claim. Claims must specify EDL’s invoice number and date.
If a Return is necessary, a return authorization number is required. No merchandise may be returned without authorization and Return Authorization Number (RA#) issued. A restocking fee will apply. Please contact our Service Team at firstname.lastname@example.org or 434.799.0807 to obtain an RMA number and for information on the restocking fee. Refer to shipping instructions above.
Before sending an instrument in for service – have you checked the battery? Many repairs may be avoided by simply changing the battery (when applicable). We recommend trying to replace the battery before sending the instrument in for servicing; it may be that a new battery restores the instrument to its proper working condition.